We ship your order with DHL Express to the address provided in your order. Once your order leaves our warehouse, you will receive an SMS or email from DHL with an estimated delivery time and a tracking link where you can follow your shipment along the way. By clicking the link, you can manage your shipment and do the following:

• Request delivery to a ServicePoint
• Change the delivery date (it is not possible to choose a specific time of day)
• Change the delivery address
• Request delivery to a neighbor
• Ask DHL to hold the shipment if you are not at home

You will receive a new notification from DHL when your shipment is out for delivery.

Shipping costs are:

• Norway: 99 NOK (free on orders over 1499 NOK)
• Sweden: 99 SEK (free on orders over 1499 SEK)
• Denmark: 75 DKK (free on orders over 999 DKK)
• Finland: 10 EUR (free on orders over 149 EUR)
• Germany: 10 EUR (free on orders over 149 EUR)
• Austria: 10 EUR (free on orders over 149 EUR)

Your order will normally be processed the same day or the next working day. During sales and busy periods, longer delivery times may occur. We pack and ship orders every weekday, and the expected delivery time is 2–5 working days after your order has been shipped from us. Where you live in the country may affect delivery time.

When your order has been shipped from us, you will receive an SMS with a tracking link from DHL so you can follow your package.

You can arrange with DHL how your shipment should be delivered, whether it should be left in a safe place outside your home, delivered when you are at home, or if you prefer to pick it up at a pick-up point. You can choose your delivery option via the link you receive by SMS.

We offer delivery to Norway, Denmark, Sweden, Finland, Germany, and Austria.

To register a return, you can log in to your account. Find the order you want to return under order history and select create return. Once you have followed the steps to create a return, you will receive an email with a return label and a QR code, as well as information on how to send the return.

Returning older orders
Have you placed an order with us before 27 May, with an order number starting with “PO”? Please contact us at webshop@devold.no, and we’ll be happy to help by sending you a return label.

Thank you for your patience, and thank you for shopping with Devold!

If you placed your order as a guest, you can create a return here.

How long do I have to return items?
When shopping in Devold’s online store, you have a 14-day right of withdrawal, during which you can notify us that you wish to cancel your purchase. The withdrawal period starts the day after you physically receive the item. If the deadline falls on a Saturday, Sunday, or public holiday, it is extended to the next working day.

During Christmas, we extend the right of withdrawal until January 15 for all orders placed from November 15 onwards.

For hygiene reasons, boxers and hipsters cannot be returned. All products must be returned in their original packaging and with all labels intact.

To exchange for another item, you need to return the item you have already received and place a new order. The return shipping cost for the item you send back will be deducted from the amount refunded for the returned item.

When using the DHL return label provided when you register a return, a return shipping cost will be deducted from the amount we refund you for the returned items.

If we have mistakenly sent you the wrong item, we will of course cover the return shipping cost. Please contact customer service so we can arrange an exchange for the correct item and handle the return.

Return shipping costs are:

• Norway: 99 NOK
• Sweden: 99 SEK
• Denmark: 75 DKK
• Finland: 10 EUR

Returned items are registered at our warehouse within 14 days after they have been returned. Once we receive the items, we will inspect them and refund the correct amount to the same payment method used for the purchase. The return shipping cost, when using our return label, will be deducted from your refund.

When you complete a purchase, you will receive an order confirmation by email. If you are logged in to My Pages when completing your purchase, you can also find your past orders there. If you need a separate receipt, you can send an email to webshop@devold.no and we will send you a copy.