TERMS & CONDITIONS
WELCOME TO THE DEVOLD ONLINE STORE!
In the following we would like to present to you our Terms and Conditions ("T&C"), which apply to all orders you place on Devold.com. By using our website or placing an order, you agree to our T&C.
I. GENERAL
Your contractual partner when ordering from our online store is the Norwegian company Devold Retail AS, 6030 Langevåg, Norway ("we"/"us").
The offers on our website are directed exclusively at consumers who conclude the purchase for a purpose that cannot be attributed to their commercial, business, craft or professional activity. Traders are not entitled to place orders. Furthermore, only persons of legal age may place orders with us.
II. ORDER AND CONCLUSION OF CONTRACT
The presentation of the goods on our website is only a non-binding invitation to you to submit an offer to purchase the goods.
To place an order, you must first place the goods you have selected in the virtual shopping cart. From there, you will be taken to the virtual checkout, where you will be asked to enter your delivery address and choose the desired shipping and payment method. By clicking the "Buy now" button you conclude the order process and submit a legally binding offer to purchase the goods in the shopping cart.
Before doing so, you should carefully review the information you have provided. You can correct possible input errors by clicking the "Edit" button in the order overview until you complete the ordering process by clicking the "Buy now" button. After completing the order process, we will send you a confirmation of receipt of your order to the e-mail address you provided.
We may accept your offer within five business days after completion of the order process by (a) sending you a shipping confirmation by e-mail, in which case the receipt of the shipping confirmation shall be decisive, or (b) delivering the ordered goods to you, in which case the receipt of the goods shall be decisive, or (c) requesting payment from you after you have completed the order process.
In the event that several of the aforementioned alternatives occur, the contract shall be concluded as soon as one of the alternatives occurs first. The period for acceptance of the offer begins on the day after the offer is submitted by you and ends at the end of the fifth day after submission. If we do not accept your offer within this period, it shall be deemed a rejection of the offer and you shall no longer be bound by your offer.
The contract is concluded in English. The contract text will be stored by us and sent to you together with the T&C by e-mail. In addition, the text of the contract is archived on our website and can be accessed at any time via your password-protected customer account, provided that you created an account and were logged in before submitting your order.
III. PRICES AND PAYMENT METHODS
The prices stated on our website at the time of the order apply. All prices are quoted in Euro (EUR) and include the legally applicable value added tax. Any additional delivery and shipping costs will be indicated separately in the respective product description.
We do our best to ensure that the information provided on our website, especially price information, is correct. However, we are not bound by any pricing, printing, or spelling errors if you realized or should have realized that the information was incorrect.
If you have a discount code, you can redeem it before submitting your order. To do this, simply enter the discount code in the designated field in the order overview of the virtual checkout. Please note that discount codes may be subject to certain conditions communicated to you when you receive the code. If the discount code is valid, the corresponding amount will be deducted directly from the purchase price and the new invoice amount will be displayed.
Available payment methods can be found in the footer.
IV. DELIVERY
The goods will be delivered to the address you specified during the ordering process. Delivery is usually made within two to five business days after receipt of the shipping confirmation, unless otherwise agreed. Although we strive to meet this timeframe, delivery may sometimes take longer due to unforeseen events.
You can find more information about delivery, especially shipping methods and costs, here.
If the shipping company returns the goods to us because delivery to you was not possible, you shall bear the reasonable costs of the unsuccessful shipment. This does not apply if you effectively exercise your right of withdrawal, if you are not responsible for the circumstance that caused the failure of delivery, or if you were temporarily unable to accept the delivery, unless we notified you in advance within a reasonable time.
In case of damage during transport, we kindly ask you to report all visible damage directly to the shipping company and inform us. Failure to do so will not affect your statutory or contractual rights regarding defects.
V. RIGHT OF WITHDRAWAL
Instructions on withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), takes physical possession of the goods, or in the case of partial deliveries, the last item.
To exercise your right of withdrawal, you must inform us (Devold Retail AS, 6030 Langevåg, Norway, phone: +47 70 19 77 00, e-mail: webshop@devold.no) of your decision to withdraw from this contract by an unambiguous statement (e.g. a letter sent by post or e-mail).
You may use the attached model withdrawal form, but it is not mandatory. You may also complete and submit the form or another clear statement via the contact form on our website. If you do so, we will promptly acknowledge receipt of your withdrawal (e.g. by e-mail).
To meet the withdrawal deadline, it is sufficient that you send your communication before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except additional costs resulting from your choice of a delivery type other than the least expensive standard delivery offered), without undue delay and no later than 14 days from the day we are informed of your decision.
We will use the same payment method used in the original transaction, unless otherwise expressly agreed. In any case, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have provided proof of return shipment, whichever is earlier.
You shall return the goods to:
Devold Retail AS, return center: Devold UAB, J. Janonio g. 66, LT-35289 Panevėžys, Lithuania,
without undue delay and no later than 14 days after notifying us of your withdrawal. The deadline is met if you send the goods before the 14-day period expires.
You will generally bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
VI. LIABILITY FOR DEFECTS
If the purchased goods are defective, the applicable statutory provisions for liability for defects apply.
For complaints, please contact our customer service via e-mail webshop@devold.no or phone +47 70 19 77 00. Customer service only handles items purchased through our online store. If you purchased the goods in a store or from a reseller, claims must be handled through the place of purchase indicated on your receipt.
In case of an approved claim, we will reimburse return shipping costs. More information on returns can be found here.
VII. ASSIGNMENT
We reserve the right to assign or pledge payment claims arising in connection with delivery to third parties.
VIII. CUSTOMER ACCOUNT
You may create a customer account on our website. This allows you to view current and past orders and manage your addresses. You may also subscribe to and unsubscribe from our newsletter via your account.
IX. LIABILITY
We accept no liability for indirect, consequential, or economic losses, including but not limited to loss of profit, revenue, business opportunities, goodwill, or reputation.
Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence.
X. COPYRIGHT AND INTELLECTUAL PROPERTY
The design of this website and all text, graphics, information, and other content are protected by copyright and may only be used as permitted in these terms or with our prior written consent.
XI. ALTERNATIVE DISPUTE RESOLUTION
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
XII. APPLICABLE LAW
Norwegian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection rights in your country of residence remain unaffected.
XIII. AMENDMENT OF TERMS
We may update these Terms & Conditions from time to time. The latest version is always available on our website. Your order is subject to the version in force at the time of purchase.
XIV. COMPANY INFORMATION
Devold Retail AS
Address: 6030 Langevåg, Norway
E-mail: webshop@devold.no
Authorized representative: Kyrre Ufert Lømo
Commercial register: Brønnøysundregistrene
Organisation number: 975 984 184
VAT no.: NO975984184MVA
Version: June 2026