Secure shopping
In various situations, we process your personal data - when you browse our website, purchase from our web shop, receive our newsletter or for other reasons are in contact with us. In this privacy policy you will find information about which information we gather, how that information is used by us and your rights.
Responsible for the personal data we process is Devold of Norway AS by the CEO.
You are always welcome to contact us with any questions or concerns regarding the processing of your information.
Contact information:
Address: Molvaersvegen 12, N-6030 Langevaag
Email: post@devold.no
Telephone: + 47 70 19 77 00
Organisation number: 984 636 318
Devold of Norway AS (the data controller), consider the safe and secure processing of your personal data a top priority. The processing of personal data on www.devold.com takes place within the framework of existing legislation and EU General Data Protection Regulation (GDPR) legislation.
For questions you may have about our processing of your personal data, please contact post@devold.no
Why we collect personal information and what kind of information we collect.
We collect and use your personal information for different purposes depending on who you are and how we come into contact with you. We collect the following personal information for the purposes stated here:
Purchases from our web shop: Name, address and email. We do this with the legal obligation for Completion of the Purchase Agreement; without which, we would be unable to complete our transaction with you. Further, it is necessary to help you with potential complaints and returns. If you wish to, you can create a password associated with your email address and the information will be saved for future trades.
Receiving our newsletter and other news about our web shop: email address. We do this only upon receiving your consent during the providing of said information. You can revoke your consent to the processing any time. You can inform us of your revocation of consent by sending an email to post@devold.no. You can also revoke your consent also by clicking on the link found at the bottom of each email received from us.
In order to provide you with customer service: Name, phone number, email, address and other information you personally provide during your communication with us. We do this the legal obligation of processing in a way that is necessary to cater to both our and your legitimate interests, in order to answer any questions you may have.
We collect information about visits on our website through cookies. You can read more about cookies and which cookies we use in this link.
We do this with the legal obligation of processing in a way that is necessary to cater to both our and your legitimate interests, with the intention of providing you as effectively customize site as possible. However, the processing of your data is safe and secured by using only the information to analyze trends. We never save information that can identify you as an individual.
Who can we share your data with?
We do not pass on your personal information to others unless there is a legal basis for such disclosure.
We use data processors to collect, store or otherwise process personal information on our behalf. In such cases, we have entered into agreements to safeguard information security at all stages of the processing. We use the following data processors as of today:
We work with Adyen. The entire payment operation takes place on encrypted and thus secure lines. Credit card details or social security numbers used for certain payment methods are not stored with us. Information entered on Devold of Norway AS's online store upon payment is forwarded without delay to Adyen for verification. For more info on Adyen: www.adyen.com
The service uses industry-standard Secure Sockets Layer (SSL) technology to encrypt personal and sensitive information such as name, email address, address and card information. Neither Devold nor any of our subcontractors’ store card information. This is encrypted to our payment provider which has all the necessary certifications to store card information.
Our subcontractors consist of the following companies:
- Optimizely: E-commerce solution
- Optimizely Campaign: CRM solution
- Logistra: Shipment platform
- DHL: freight forwarding partner
- Autostore and EWMS: fullfillment solutions
- Microsoft Dynamics AX: ERP solution
- ITX: Customer Ticketing tool
- Outtra: Buy local widget
- Lipscore: Customer Review tool
All processing of personal data we process takes place within the EU / EEA area.
Measurement of customer satisfaction
We use Lipscore to measure customer satisfaction. We exchange data with Lipscore in connection with measuring customer satisfaction. You as a customer can have these deleted on request.
How long do we store personal information?
We store personal data as long as it is necessary for the purpose for which the personal data is collected.
The information you enter when shopping in an online store will be deleted from the online store solution after 6 months if you shop without a login. If you shop with a login, data will be deleted from the online store solution 6 years after the last transaction. The information will also be in Devold's business systems and will be retained there as long as they are required by Norwegian law, as well as to be able to fulfill the requirements for complaints and guarantees.
If you have granted marketing authorization (via email, SMS etc), we will store your personal data for this purpose as long as we have your consent.
Your rights when we process personal information about you
You have the right to demand access, rectification or deletion of the personal data we process about you. You also have the right to demand limited processing, object to the processing and demand the right to data portability. You can read more about the content of these rights on Information Commissioner´s Office´s website: https://ico.org.uk
To apply your rights, you must send an inquiry via email to post@devold.no. We will respond to your inquiry as soon as possible, and within 30 days at the latest.
We will ask you to confirm your identity or to provide further information before allowing us to exercise your rights to us. We do this to ensure that we only give access to your personal information to you - and not someone who claims to be you.
If you believe that our processing of personal data does not match what we have described here or that we in other ways violate the privacy law, you can complain to the Data Inspectorate.
If you believe that our processing of personal data is inconsistent with what we have described here or that we otherwise violate the privacy laws, you can complain to the Information Commissioner's Office: https://ico.org.uk
Changes
If there are changes in our services or in the regulations, this may affect the information given in this privacy policy. If we have your contact information, we will notify you of any changes. Otherwise, updated information will always be available on our website.