Once you have completed your order and received an order confirmation, we are not able to make changes to the order. If you would like to cancel the order, please contact customer service at webshop@devold.no as quickly as possible. If the order is already packed, we will not be able to cancel it.

If you have entered the wrong address, you can send an email to webshop@devold.no and we will update the address for you. You can also change the delivery address yourself in the SMS you receive from DHL once the order has been shipped from us.

This may be due to several reasons. It is possible that the order did not go through, or that an incorrect email address was entered. Please send an email to webshop@devold.no and we will help you.

Your Klarna invoice will be sent to you by email after your package has been shipped from us. You can also view or manage your invoice by logging into “My Klarna” at https://www.klarna.com/no/.

We are sorry about this; mistakes can unfortunately happen. Please send an email to webshop@devold.no, and we will help you and ensure the item is sent to you as soon as possible.

We ship your order with DHL Express to the address provided in your order. Once your order leaves our warehouse, you will receive an SMS or email from DHL with an estimated delivery time and a tracking link where you can follow your shipment along the way. By clicking the link, you can manage your shipment and do the following:

• Request delivery to a ServicePoint
• Change the delivery date (it is not possible to choose a specific time of day)
• Change the delivery address
• Request delivery to a neighbor
• Ask DHL to hold the shipment if you are not at home

You will receive a new notification from DHL when your shipment is out for delivery.

Shipping costs are:

• Norway: 99 NOK (free on orders over 1499 NOK)
• Sweden: 99 SEK (free on orders over 1499 SEK)
• Denmark: 75 DKK (free on orders over 999 DKK)
• Finland: 10 EUR (free on orders over 149 EUR)
• Germany: 10 EUR (free on orders over 149 EUR)
• Austria: 10 EUR (free on orders over 149 EUR)

Your order will normally be processed the same day or the next working day. During sales and busy periods, longer delivery times may occur. We pack and ship orders every weekday, and the expected delivery time is 2–5 working days after your order has been shipped from us. Where you live in the country may affect delivery time.

When your order has been shipped from us, you will receive an SMS with a tracking link from DHL so you can follow your package.

You can arrange with DHL how your shipment should be delivered, whether it should be left in a safe place outside your home, delivered when you are at home, or if you prefer to pick it up at a pick-up point. You can choose your delivery option via the link you receive by SMS.

We offer delivery to Norway, Denmark, Sweden, Finland, Germany, and Austria.

To register a return, you can log in to your account. Find the order you want to return under order history and select create return. Once you have followed the steps to create a return, you will receive an email with a return label and a QR code, as well as information on how to send the return.

Returning older orders
Have you placed an order with us before 27 May, with an order number starting with “PO”? Please contact us at webshop@devold.no, and we’ll be happy to help by sending you a return label.

Thank you for your patience, and thank you for shopping with Devold!

If you placed your order as a guest, you can create a return here.

How long do I have to return items?
When shopping in Devold’s online store, you have a 14-day right of withdrawal, during which you can notify us that you wish to cancel your purchase. The withdrawal period starts the day after you physically receive the item. If the deadline falls on a Saturday, Sunday, or public holiday, it is extended to the next working day.

During Christmas, we extend the right of withdrawal until January 15 for all orders placed from November 15 onwards.

For hygiene reasons, boxers and hipsters cannot be returned. All products must be returned in their original packaging and with all labels intact.

To exchange for another item, you need to return the item you have already received and place a new order. The return shipping cost for the item you send back will be deducted from the amount refunded for the returned item.

When using the DHL return label provided when you register a return, a return shipping cost will be deducted from the amount we refund you for the returned items.

If we have mistakenly sent you the wrong item, we will of course cover the return shipping cost. Please contact customer service so we can arrange an exchange for the correct item and handle the return.

Return shipping costs are:

• Norway: 99 NOK
• Sweden: 99 SEK
• Denmark: 75 DKK
• Finland: 10 EUR

Returned items are registered at our warehouse within 14 days after they have been returned. Once we receive the items, we will inspect them and refund the correct amount to the same payment method used for the purchase. The return shipping cost, when using our return label, will be deducted from your refund.

When you complete a purchase, you will receive an order confirmation by email. If you are logged in to My Pages when completing your purchase, you can also find your past orders there. If you need a separate receipt, you can send an email to webshop@devold.no and we will send you a copy.

All complaints must be sent to reklamasjon@devold.no. To document the issue, please attach photos of the defect in your email.

To handle your claim as quickly as possible, we need the following information from you:

• Name and address
• Name and address
• Phone number
• Email address
• Where the product was purchased
• Purchase date (please include a receipt if possible)
• Name of the product in question, size and color
• Production code consisting of 4 digits and 1 letter (for example 08 11 L), which you can find on the garment label or printed inside the garment itself
• Reason for the claim

Unfortunately, we do not offer repairs unless it is part of an approved complaint (warranty) case. However, we can provide advice and guidance on repairs. Any questions can be sent to reklamasjon@devold.no.

We recommend using our size guide, which you can find on each product page. It includes body measurements in centimetres and gives you an indication of which size will fit you best. The most important measurement to use as a reference is your chest measurement.

On the product page you will also find information about sizing and fit, where it is stated whether the garment is slim, regular or loose fit.

The most important thing you can do to keep your wool garments in good condition is to wash them less frequently.

Wool has many unique properties. Among them is that wool garments can easily be refreshed by hanging them in fresh air. Wool is naturally antibacterial and dirt-repellent, and also has a natural resistance to odour. This means you do not need to wash wool garments as often as other clothing. This is not only good for the environment by saving energy and detergent, but fewer wash cycles also help the garment last longer.

When you do need to wash your wool garment, it is important to follow the washing instructions. Please note that some of our garments are not machine washable and must be hand washed. This information can be found on the care label.

Stains can be removed with water, either with a wet cloth or by rinsing the affected area under running water. If the stain does not come out, you can carefully use lemon soap on the stain.

Wool does not need high temperatures to become clean. Garments that can be machine washed should be washed on a wool programme using a detergent designed for wool, such as Milo. Regular detergents contain enzymes and bleach that can damage wool fibres.

Close all zippers before washing to avoid the teeth damaging delicate wool. Also avoid overfilling the washing machine. Make sure the garment is not left sitting in water.

Make sure the water temperature does not exceed 30°C. Do not twist or stretch the garment—gently press out the water instead. Rinse thoroughly several times in clean water to remove all soap residue. Do not leave the garment soaking.

Always follow the care label carefully, where you will also find information on how the garment should be dried.

Garments made of superfine merino wool that are machine washable may also be tumble dried. However, we recommend line drying to reduce wear.

Devold Originals sweaters should only be hand washed. To maintain shape, it is important to dry them flat. Avoid hanging the garment, as it may lose its shape. Gently reshape while damp.

Always follow the care label instructions carefully. Our superfine merino wool garments are treated with a biodegradable TEC treatment that allows machine washing on a wool programme and tumble drying.

However, washing or tumble drying may cause the garment to shrink in length, width or thickness, even if it will not felt. Stretching the garment after washing and line drying can prevent this. If the garment has shrunk too much, ironing it can help restore it close to its original shape.

Pilling occurs due to the way yarn is made. A yarn consists of a number of wool fibres twisted together into a thread. During washing and use, individual fibres may loosen and form small balls (pills). This typically happens due to friction.

Repeated friction in one area, such as from a seatbelt or shoulder bag, can cause pilling. Overloading the washing machine can also increase pilling. Airing the garment instead of washing it reduces the risk.

If pilling does occur, it does not reduce the quality of the garment. Pills can be gently removed with a fabric comb or lint remover.

Micron defines the diameter of the wool fibre. The lower the micron number, the finer and softer the wool. Wool with a higher micron is coarser and is used, for example, in our thickest sweaters.

Total Easy Care is an OEKO-TEX® certified treatment used on garments made of superfine merino wool. TEC is a more environmentally friendly alternative to traditional superwash. It is more advanced and does not use oil-based polymers, but instead plant-based (biodegradable) polymers, making the treatment degradable. The wool’s natural properties are preserved during the process.

Garments treated with TEC can be machine washed and tumble dried. However, it is important to follow the care instructions on the garment and use the correct detergent.

Aquaduct is a construction that helps transport moisture away from the body to the outer surface of the garment.

We own our own OEKO-TEX® certified factory in Panevėžys, Lithuania, where production takes place.

Most of our garments are made of 100% wool or merino wool, but some include additional materials to achieve the right breathability and durability. Material information is specified on each product.

The selected farms Devold cooperates with must follow strict quality and animal welfare requirements. All farms comply with the “Five Freedoms for animal welfare,” and none of the sheep are subjected to mulesing.

We work every day to create high-quality products made from natural materials while ensuring a sustainable value chain that respects both animals and the environment. Our superfine merino wool garments are treated with Total Easy Care, an OEKO-TEX® certified treatment based on biodegradable polymers.

Durability is an important environmental factor, as longer-lasting products reduce consumption. Therefore, we use treatments that are as environmentally responsible as possible.

You enter the discount code at checkout, before completing your purchase. Once you have added the discount code, you will see in the order summary how much has been deducted. It is important that you check that the discount has been applied before completing your purchase. Unfortunately, it is not possible to apply a discount code afterwards.

You have most likely applied a discount code that reduces the total amount below the free shipping threshold. To qualify for free shipping, the total amount payable after discounts must still be above the free shipping threshold.

Discount codes cannot be combined.

• The discount code has expired.
• The code has been entered incorrectly (make sure there are no spaces before or after the code).
• The code has already been used.
• Another discount code has already been applied to the order.
• Some products in the order are not eligible for discounts.

Discount codes may be linked to specific products, categories, or campaigns. Terms and conditions are provided with the discount code.

It is not possible to purchase gift cards in our webshop.

The easiest way to create a webshop account is at checkout, where you can choose to complete your purchase as a guest or to register. You can also create an account without making a purchase. In that case, click “Log in” in the menu and choose to create an account.

Please note that if you create a webshop account, you will not be able to see previous purchases made as a guest.

In My Account, you can easily view your order history, check the status of your orders, and create returns. You can also update your address, phone number, and change your password. In addition, you can save your own wishlist.

Send an email to webshop@devold.no, and we will assist you

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